Privacy Policy

Last updated: July 31, 2026

1. Introduction

J-ai Gateway ("we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, store, and disclose personal data when you use our website, API services, and related tools (collectively, the "Service").

By using the Service, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account information: Username, email address, and password when you register.
  • Payment information: Billing details processed through our third-party payment processors (Monnify/Paystack). We do not store full card numbers on our servers.
  • API inputs: Text, images, audio, video, or other data you submit through our API endpoints for processing by AI models.
  • Communications: Any information you provide when contacting support or providing feedback.

2.2 Information Collected Automatically

  • Usage data: API call logs, endpoints accessed, models used, timestamps, response codes, and credit consumption.
  • Device data: IP address, browser type, operating system, and device identifiers.
  • Cookies: Session cookies for authentication and preference cookies for UI state (e.g., sidebar collapse preference).

2.3 Data from Third Parties

If you authenticate via a third-party service (e.g., OAuth), we may receive basic profile information from that provider.

3. How We Use Your Data

  • To provide, maintain, and improve the Service.
  • To process API requests and transmit your inputs to the AI model providers you select.
  • To manage your account, wallet balance, and billing.
  • To track API key usage, enforce rate limits, and prevent abuse.
  • To send account-related notifications (e.g., low balance, job completion).
  • To detect and prevent fraud, abuse, and security incidents.
  • To comply with legal obligations.

4. How We Share Your Data

We do not sell your personal data. We may share your data in the following circumstances:

  • AI Model Providers: When you make an API request, your input is transmitted to the AI model provider (e.g., OpenAI, Anthropic, Google, DeepInfra). Each provider has its own data handling and retention policies.
  • Payment processors: Transaction data is shared with our payment partners to process wallet top-ups.
  • Service providers: We use third-party infrastructure (hosting, Redis, Celery) to operate the Service. These providers access data only as needed to perform their functions.
  • Legal compliance: We may disclose data when required by law, regulation, or valid legal process.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

  • Account data: Retained until you delete your account.
  • API logs: Retained for up to 90 days for debugging and analytics, then deleted or anonymized.
  • Transaction records: Retained for 7 years for financial compliance.
  • Job data: Media generation inputs/outputs are retained for up to 30 days unless you request earlier deletion.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted password storage (bcrypt), firewalled infrastructure, and role-based access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data and account.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing of your personal data for specific purposes.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@jaiplatform.com.

8. Cookies

We use the following types of cookies:

  • Essential cookies: Required for authentication and core functionality. Cannot be disabled.
  • Preference cookies: Remember your settings (e.g., sidebar state). Optional.
  • Analytics cookies: Help us understand how the Service is used. Optional.

You can manage cookies through your browser settings. Disabling essential cookies may impair the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our site and, where appropriate, by email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: